Suggestions for services for people with disabilities and remote participation aRe: [governance] IGF2012, Remote Connection
Suresh Ramasubramanian
suresh at hserus.net
Thu Nov 15 23:08:26 EST 2012
And together with that, do we have any statistics on the number of people
with disabilities participating in the event? Maybe a breakup on which
sort of services they require [closed captioning, ASL interpretation,
wheelchair attendants / service animals, medication ..]
From: governance-request at lists.igcaucus.org
[mailto:governance-request at lists.igcaucus.org] On Behalf Of Lee W McKnight
Sent: 16 November 2012 09:33
To: governance at lists.igcaucus.org; Tim Davies; Ray Pelletier
Cc: Shannon Michelle Tremblay; Cineve Arial Gibbons; Nicholas Donato Dalbis
Subject: RE: Suggestions for services for people with disabilities and
remote participation aRe: [governance] IGF2012, Remote Connection
Hi,
While this is all fresh in folks minds, I thought I would share some
recommendations from students in my undergrad 'Information Policy and
Decisionmaking' class - cc'd - Cineve, Shannon, and Nicholas, who chose to
focus on IGF and accessibility issues for their class project this semester.
Their suggestions are generally in line with other suggestions made on the
list, but include a few specific ideas which might help. Following their
participation in and review of IGF workshops and remote participation
procedures, they suggest:
Recommendations for Next IGF Conference:
* All future IGF conferences should have all available services for
people with disabilities including:
· Assign a DCAD representative on the IGF Secretariat Staff/
Planning
o Who can serve as a consultant to IGF
· Have user generated information accessible
o ie Live Captioning Youtube Videos , blogs
· Create an online training module/webinar to inform presenters on
how to make accessible presentations
· Add more accessibility
o Ie Sign Language professionals, hearing aid professionals
_____
From: tim.g.davies at gmail.com [tim.g.davies at gmail.com] on behalf of Tim
Davies [tim at practicalparticipation.co.uk]
Sent: Saturday, November 10, 2012 5:02 PM
To: governance at lists.igcaucus.org; Ray Pelletier
Cc: Ginger Paque; Marilia Maciel
Subject: Re: Suggestions for remote participation Re: [governance] IGF2012,
Remote Connection
Hello Ray,
Many thanks for sharing this.
Having looked through the IETF draft, it appears to address very clearly
many of the issues that were discussed in the RP workshop at this years IGF.
I would very much encourage any Remote Participation report to IGF
Secretariat / MAG etc. to use this as a basis for setting out clear
technical and process principles for future RP.
All best wishes
Tim
On Fri, Nov 9, 2012 at 4:28 PM, Ray Pelletier <rpelletier at isoc.org> wrote:
All;
I just want to invite your attention to some work in the Internet
Engineering Task Force (IETF) to establish requirements for want we are
calling Remote Participation Services. The IETF is quite keen to provide
for non-attendees to our three meetings per year and multiple interim
meetings to participate in our Internet Standards Development efforts.
That draft can be found here:
<https://datatracker.ietf.org/doc/draft-ietf-genarea-rps-reqs/?include_text=
1>
We have used WebEx and lately have been experimenting with Meetecho, which
has endeavored to incorporate the IETF requrements.
We are now concluding IETF 85 in Atlanta. At this site you can find
recordings of some of the sessions:
<http://ietf85.conf.meetecho.com>.
Also: <https://www.ietf.org/edu/process-oriented-tutorials.html>
I hope this is useful.
Ray
On Nov 9, 2012, at 9:16 AM, Ginger Paque wrote:
Yes, Marilia, this is very important. We will be working on this document
before posting to the IGC list and Secretariat. If you--or anyone else--
would like to join us, please let me know offlist.
We will be actively working to join forces with the DCAD, Tim Davies, and
others to work towards a compilation of guidelines, principles and standards
for remote participation, in particular to avoid (as noted by Norbert in the
session) repeating the same mistakes. We expect to be actively involved in
the next open consultation to provide this support to the RP efforts of the
IGF Secretariat (Chengetai and Bernard).
This is an evolving, maturing process, which cannot be sustained by tech
preparation alone. My first impression is that we now have a lot of
information that we need, to put together the bigger picture, involving the
strategies and awareness-raising of panel design, workshop structure and
event planning. We need an organizational structure that counts remote
participants as 'real' participants from the beginning. We need not only
trained remote moderators, but aware and inclusive panels and panel
moderators who consider remote participation to be part of the meeting.
Thanks to everyone for their efforts and energy to include the rest of the
world, isolated and/or excluded by distance and different access from the
meetings in Baku.
Best regards,
Ginger
On 9 November 2012 05:15, Marilia Maciel <mariliamaciel at gmail.com> wrote:
Thanks for the feedback Ginger. The times zones were difficult to reconcile,
but I will look for the transcripts online.
Maybe we could send the result of the discussions of the workshop today and
the suggestions for improvement that will be made on the list as a
contribution to the next Open Consultation.
Marília
On Thu, Nov 8, 2012 at 3:37 PM, Ginger Paque <ginger at paque.net> wrote:
These are excellent points, Marilia. We have been discussing similar ideas,
including Pranesh's suggestion that as remote participants we must 'make
ourselves be noticed'. I think we do need to raise our concerns in a
dynamic, strong, constructive way to make this possible. I ask that you join
us tomorrow at WS 52 Remote Participation: Reality and Principles, at 11:00
a.m. Baku time, conference room 9, where we will discuss these issues and
the way forward. We will continue collaborative work on the Remote
Participation principles, started last year in Nairobi, on an open etherpad
document. The url and password will be published tomorrow morning. If you
cannot join us, we will add your points to the document. We invite others to
make their voices heard, so we can include your points in our final
document. We hope to see you there, or to include you with our work. This is
an important issue of access, and must be addressed.
Obrigada, saludos,
Ginger
On 8 November 2012 10:28, Marilia Maciel <mariliamaciel at gmail.com> wrote:
Hi all,
I would like to start a thread of concrete suggestions for improving RP. I
know all of us who participated remotely have our impressions of what could
be better, so why not share them?
My personal views about being a remote participant today - for the first
time in the IGF - is that the webcast of all sessions and the captioning are
tremendous tools, the existence of hubs multiplies IGF discussions, and the
fact that RP is available to any individual in the world is a remarkable
sign of openness. But, in spite of all the undeniable achievements, progress
needs to be made to ensure inclusion of views of remote participants into
the IGF debate.
That difficulty, in my opinion, has to do with one main reason: In spite of
the huge number of remote participants (47 hubs, more than 800 people last
year), the methodology of most workshop sessions remains unchanged. We have
not adjust to the new reality and the sessions are planned exclusively for
those who are physically in the IGF. One possible reason for that could be
that we have too many sessions on the schedule and too many issues to
discuss. My feeling was that session moderators were so under pressure that,
on the heat of the debate, they tended to see remote participants as an
obstacle to "moving the discussion forward", not as IGF participants.
Maybe less and longer sessions on IGF schedule would reduce pressure. Time
pressure makes people impatient with the difficulties that non-native
English speakers may have, or with occasional technical glitches, which we
need to cope with, if we really want to include remote participants. It is
up to us to decide what we value the most as a community: Speed of
discussions? Inclusion? Sometimes they are in a trade-off.
It would be important to reduce the distance between remote participants and
the session moderator. Most session moderators don't remember to look at the
screen and check if questions are popping up in Webex. So remote
participants lose the "timing" of making interventions. Maybe we could
establish a procedure so remote participants could send questions to the
session moderator before the IGF, so he could incorporate some of them into
his own set of questions to the panelists. For the "live" questions, the
remote participation moderator should have a clear visual way to sign to the
session moderator that a remote question has been asked, like raising a red
flag. Of course, audio interventions need to be more encouraged, even if
their moment needs to be carefully planned and agreed upon between the
session moderators and the technical team.
There should not be a session without a remote moderator. Imagine someone
who blocked her agenda to participate in a workshop and then, surprise: you
stay in a room talking to the walls. If remote participation is an integral
part of the IGF, this is unacceptable. Workshops without remote moderators
should not be approved (for real), and those physically present in the room
should confirm if the moderator is indeed there. As a last resort, anyone
could take the role of being a moderator in case the person is missing.
My main point is that, in spite of the technical improvements that should
always be made, making remote participation inclusive is up to the
community, especially of those who plan the sessions. Some organizers did a
great job in linking up with remote hubs, planing for the participation of
remote speakers and participants. But I seems they were still a minority.
To mention the technical aspects, to me the greater problem was lack of
integration between webex, webcast and captioning. Going back and forth in
different windows was not practical. On a positive side, the quality of the
image of the webcast seemed to be better, and the cameras were placed in a
better position inside the room. It helped to read facial and body
expressions.
One last point: some time ago, it was proposed that a task force would be
created to exchange knowledge and best practices regarding RP with other
organizations that have also been struggling and making progress at it, such
as ITU (and many others as a matter of fact) in the UN. I don't know why it
did not fly. I hope that political sensitivities do not hamper what could be
a fruitful dialogue about a topic that is a common challenge.
Best wishes and a safe journey to all returning from Baku!
Marília
On Thu, Nov 8, 2012 at 9:38 AM, Imran Ahmed Shah <ias_pk at yahoo.com> wrote:
Hi all,
I was logged into Room #10 remotely, webex but there was no other attendee.
The webex Schedule (as on 6th and 7th) has single first day pre-meeting of
5th Nov but after refreshing promt appear for login and after login it
connected me Room # 7th Nov meeting.
I keep trying to obtain response from Moderator (Ms Nina), but could not
established interactive response, and I do not know that have she read my
text input or not. I think Moderator was too busy in the meeting physically
and given zero importance to single Remote Participant. So, RP was useless.
Regards
Imran
(for IGFPAK)
_____
From: Jean-Yves GATETE <gate.one205 at yahoo.fr>
To: "governance at lists.igcaucus.org" <governance at lists.igcaucus.org>; Rudi
Vansnick <rudi.vansnick at isoc.be>
Sent: Thursday, 8 November 2012, 3:18
Subject: Re: [governance] IGF2012, Remote Connection
Hi all,
as Mr Rudi, I ve been following via that webcast tool too. I have the same
problem too and the Room10 is not working either.
Wishing you all the best,
Jean-Yves GATETE
De : Rudi Vansnick <rudi.vansnick at isoc.be>
À : Crepin-Leblond Olivier <ocl at gih.com>
Cc : governance at lists.igcaucus.org
Envoyé le : Jeudi 8 novembre 2012 10h54
Objet : Re: [governance] IGF2012, Remote Connection
I've used the remote participation tools daily (till today). The webex
allows to participate through the chat and the Q&A windows, but the webcast
is always giving me the same error.
If I want to see the room I have to use the webcast tool
(http://webcast.igf2012.com/) , which is of course not fully synchronised
with the webex session. From room 6 till room 9 the audio in the webcast is
very low. With the volume on the max here I can hardly understand the
speakers.
The descriptions of the rooms workshops in the webcast window is not updated
and gives sometimes wrong session information.
Rudi Vansnick
------------------ Internet Society Belgium ---------------------
President - CEO Tel +32/(0)9/329.39.16
<tel:%2B32%2F%280%299%2F329.39.16>
rudi.vansnick at isoc.be Mobile +32/(0)475/28.16.32
<tel:%2B32%2F%280%29475%2F28.16.32>
Dendermondesteenweg 143 B-9070 Destelbergen
www.internetsociety.be <http://www.internetsociety.be/> "The
Internet is for everyone"
Op 8-nov-2012, om 04:29 heeft Olivier MJ Crepin-Leblond het volgende
geschreven:
> I suppose rp has probably been flooded with enquiries.
> Since the beginning of the week, I saw Bernard run around trying to fix
> things.
> The remote participation computers running Webex are all wired in and
> appear to work well but the network sometimes goes through some periods
> of being very slow. This is when the WIFI works and guess what, the WIFI
> does not work well at all. In fact, I have spent complete afternoons
> without WIFI. (not enough IPv4 addresses to allocate -- and no IPv6
> connectivity at all in case you ask)
>
> Whilst so far, I have been super impressed with the host country, this
> is, in my opinion, the poorest Internet connectivity we've had at the
> venue in recent IGFs. <sigh>
>
> Kind regards,
>
> Olivier
>
> On 07/11/2012 00:04, Norbert Bollow wrote:
>> On Tue, Nov 6, 2012 at 8:16 PM, shaila mistry <shailam at yahoo.com> wrote:
>>> Hi everyone
>>> I too have tried several times to participate. Each time I am sent a
>>> different route of downloads and logins , finally leading to a dead end.
>>> Please advise what can be done ?
>>> Shaila Rao Mistry
>> Have you tried contacting
>>
>> "Remote Participation general help" <rp at intgovforum.org>
>>
>> ?
>>
>> Do they respond?
>>
>> If yes, what are they saying?
>>
>> If no, let us know, so that we can push locally for those help email
>> addresses to be handled in a meaningful way.
>>
>> In the long run, what we need is funding to put a competent person in
>> charge of ensuring in an ongoing manner (year after year) that IGF
>> remote participation is made available in a way that can be expected
>> to work (which presupposes learning from what went wrong in earlier
>> years, and it presupposes serious testing well before the first day of
>> the IGF). It is simply unacceptable for an entirely new technical team
>> to put in charge of remote participation every year, and the remote
>> participation infrastructure again and again being so absurdly
>> unreliable.)
>>
>> Greetings,
>> Norbert
>>
>
> --
> Olivier MJ Crépin-Leblond, PhD
> http://www.gih.com/ocl.html
>
>
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