Suggestions for services for people with disabilities and remote participation aRe: [governance] IGF2012, Remote Connection

Charity Gamboa charityg at diplomacy.edu
Sat Nov 17 01:52:18 EST 2012 

Hi,

Our Student Disability Services here at Texas Tech University (TTU-SDS)
where I work uses a special hook-up for TV and phone that our deaf/mute
specialist uses to communicate when our students call in remotely. I don't
know if a similar set-up like that might in the IGF for RP. This is
something the IGF Secretariat and host country have to provide. We would
call it "special accommodations." Providing "accommodations" has a hands-on
quality and this is something the secretariat needs to fully understand.
 Another thing is, I have worked with a deaf/mute student who uses a
hearing aid. Depending on the capacity of the hearing aid, I need to be in
very close proximity with her so she can read my lips aside from trying to
listen to me. If we have remote participants in this kind of disability,
the host country and the people they pull out for this kind of job needs to
be well-trained - they have to talk slowly. But you can't expect people to
talk slowly in a session so you can fully accommodate them. I'm just saying
if Indonesia (next year's host) wants to fully integrate RP accessibility
for those people with disability, they need to start training their people.

Right now, the way I see it - the concept of accessibility for disabled
people has to be fully integrated into the RP model. Question is - can the
IGF Secretariat embrace that concept fully into the RP model? It takes
different "specialists" to work with hearing-impaired, deaf-mute, blind,
paraplegic, or someone with no hands to manipulate a computer, etc. That's
why here at TTU-SDS, work is very hands-on. Wherever they are in the part
of the globe, they have to have someone with them to help them get set up.
Indonesia is in SouthEast Asia and if the remote participant is in North
America, that's a different time zone. Who would want to wake up at 3:00 AM
Central Time and have a trained specialist set up equipment when offices
are closed so they could participate remotely?

When I say "to fully integrate (accessibility) into the RP Model" - the IGF
Secretariat needs to pull its resources:

-Set up platform for audio alone

-Use a sign language interpreter for every session and have live feed and
record it like in Mediasite

-If a deaf/mute remote participant needs to ask a question from a session,
you would need a specialist onsite viewing different video windows in one
screen alone to pay attention for any questions and then intervene to the
panelists in behalf of the remote participants.

- Advance registration for IGF Remote Participants would be required and
for each specific sessions they want to join. This would give the
secretariat the chance to prepare and pull out the number of specialist
they need for those sessions alone. Panelists can also prepare their own
accommodations. This is the "advance training" part.

-Call for volunteers and find hundreds in the host country who can sign
language in different languages

-Ask presenters to give accommodations, for instance, have their MS
PowerPoint presentation written down and then convert it into an audio
media file prior to presenting that can be accessed on a site (a couple of
our ADHD students love this because reading makes them restless so
listening to the audio version of their textbook is a lot better than
reading)

-If presenters decide to give their accommodations, who will convert those
text files into audio files? (Students at the university pay $1,200.00 per
semester to have one these accommodations FYI)

- Explore QR code accessibility and uses for persons with disabilities.
This is called *Assistive Technology*. It means that materials can be
placed in a QR code that would be accessible to those people with
disabilities and could be an audio file that can is easily accessible using
a mobile app. I just recently presented with a colleague on the use of QR
codes in the classrooms. We had most of the QR codes we created linking to
audio files online that were easily accessible to any iOS or Android
devices. If there is a kiosk on site at the IGF specifically for QR codes,
it will be used like a map that would link to an app that uses the phone
camera to show them around the site.  This concept of QR codes is a lot
harder for visually-impaired people because the labels where there are QR
codes have to be in Braille. They need to touch it. Unless they are on
site, then the Braille-like QR codes will not be much of a help. Plus,
reading QR codes is different from generating them. It took me 2 months to
devise plans and generate QR codes for learning activities. I'm still
working with another colleague about devising Braille QR Codes.

Nothing else comes to mind. But all I can say is it sure is a lot of of
work BUT it needs to be done. I'm glad that we're finally coming around to
fully integrating assistive technology in the IGF.

Charity Gamboa-Embley

On Thu, Nov 15, 2012 at 10:02 PM, Lee W McKnight <lmcknigh at syr.edu> wrote:

>   Hi,
>
> While this is all fresh in folks minds, I thought I would share some
> recommendations from students in my undergrad 'Information Policy and
> Decisionmaking' class - cc'd - Cineve, Shannon, and Nicholas, who chose to
> focus on IGF and accessibility issues for their class project this
> semester.  Their suggestions are generally in line with other suggestions
> made on the list, but include a few specific ideas which might help.
> Following their participation in and review of IGF workshops and remote
> participation procedures, they suggest:
>
>
> *Recommendations for Next IGF Conference:*
>
> *
> *
>
>    - All future IGF conferences should have all available services for
>    people with disabilities including:
>
>  ·         Assign a DCAD representative on the IGF Secretariat Staff/
> Planning
>
> o    Who can serve as a consultant to IGF
>
>
>
> ·         Have user generated information accessible
>
> o    ie Live Captioning Youtube Videos , blogs
>
>
>
> ·         Create an online training module/webinar to inform presenters
> on how to make accessible presentations
>
>
>
> ·         Add more accessibility
>
> o    Ie Sign Language professionals, hearing aid professionals
>
>  ------------------------------
> *From:* tim.g.davies at gmail.com [tim.g.davies at gmail.com] on behalf of Tim
> Davies [tim at practicalparticipation.co.uk]
> *Sent:* Saturday, November 10, 2012 5:02 PM
> *To:* governance at lists.igcaucus.org; Ray Pelletier
> *Cc:* Ginger Paque; Marilia Maciel
> *Subject:* Re: Suggestions for remote participation Re: [governance]
> IGF2012, Remote Connection
>
>  Hello Ray,
>
>  Many thanks for sharing this.
>
>  Having looked through the IETF draft, it appears to address very clearly
> many of the issues that were discussed in the RP workshop at this years IGF.
>
>  I would very much encourage any Remote Participation report to IGF
> Secretariat / MAG etc. to use this as a basis for setting out clear
> technical and process principles for future RP.
>
>  All best wishes
>
>  Tim
>
> On Fri, Nov 9, 2012 at 4:28 PM, Ray Pelletier <rpelletier at isoc.org> wrote:
>
>> All;
>>
>>  I just want to invite your attention to some work in the Internet
>> Engineering Task Force (IETF) to establish requirements for want we are
>> calling Remote Participation Services.  The IETF is quite keen to provide
>> for non-attendees to our three meetings per year and multiple interim
>> meetings to participate in our Internet Standards Development efforts.
>>
>>  That draft can be found here:  <
>> https://datatracker.ietf.org/doc/draft-ietf-genarea-rps-reqs/?include_text=1
>> >
>>
>>  We have used WebEx and lately have been experimenting with Meetecho,
>> which has endeavored to incorporate the IETF requrements.
>>
>>  We are now concluding IETF 85 in Atlanta.  At this site you can find
>> recordings of some of the sessions:
>> <http://ietf85.conf.meetecho.com>.
>>
>>  Also: <https://www.ietf.org/edu/process-oriented-tutorials.html>
>>
>>  I hope this is useful.
>>
>>  Ray
>>
>>
>>   On Nov 9, 2012, at 9:16 AM, Ginger Paque wrote:
>>
>> Yes, Marilia, this is very important. We will be working on this document
>> before posting to the IGC list and Secretariat. If you--or anyone else--
>> would like to join us, please let me know offlist.
>>
>> We will be actively working to join forces with the DCAD, Tim Davies, and
>> others to work towards a compilation of guidelines, principles and
>> standards for remote participation, in particular to avoid (as noted by
>> Norbert in the session) repeating the same mistakes. We expect to be
>> actively involved in the next open consultation to provide this support to
>> the RP efforts of the IGF Secretariat (Chengetai and Bernard).
>>
>> This is an evolving, maturing process, which cannot be sustained by tech
>> preparation alone. My first impression is that we now have a lot of
>> information that we need, to put together the bigger picture, involving the
>> strategies and awareness-raising of panel design, workshop structure and
>> event planning. We need an organizational structure that counts remote
>> participants as 'real' participants from the beginning. We need not only
>> trained remote moderators, but aware and inclusive panels and panel
>> moderators who consider remote participation to be part of the meeting.
>>
>> Thanks to everyone for their efforts and energy to include the rest of
>> the world, isolated and/or excluded by distance and different access from
>> the meetings in Baku.
>>
>> Best regards,
>> Ginger
>>
>>
>> On 9 November 2012 05:15, Marilia Maciel <mariliamaciel at gmail.com> wrote:
>>
>>> Thanks for the feedback Ginger. The times zones were difficult to
>>> reconcile, but I will look for the transcripts online.
>>> Maybe we could send the result of the discussions of the workshop today
>>> and the suggestions for improvement that will be made on the list as a
>>> contribution to the next Open Consultation.
>>>
>>>  Marília
>>>
>>> On Thu, Nov 8, 2012 at 3:37 PM, Ginger Paque <ginger at paque.net> wrote:
>>>
>>>> These are excellent points, Marilia. We have been discussing similar
>>>> ideas, including Pranesh's suggestion that as remote participants we must
>>>> 'make ourselves be noticed'. I think we do need to raise our concerns in a
>>>> dynamic, strong, constructive way to make this possible. I ask that you
>>>> join us tomorrow at WS 52 Remote Participation: Reality and Principles, at
>>>> 11:00 a.m. Baku time, conference room 9, where we will discuss these issues
>>>> and the way forward. We will continue collaborative work on the Remote
>>>> Participation principles, started last year in Nairobi, on an open etherpad
>>>> document. The url and password will be published tomorrow morning. If you
>>>> cannot join us, we will add your points to the document. We invite others
>>>> to make their voices heard, so we can include your points in our final
>>>> document. We hope to see you there, or to include you with our work. This
>>>> is an important issue of access, and must be addressed.
>>>> Obrigada, saludos,
>>>> Ginger
>>>>
>>>>
>>>>
>>>> On 8 November 2012 10:28, Marilia Maciel <mariliamaciel at gmail.com>wrote:
>>>>
>>>>> Hi all,
>>>>>
>>>>>  I would like to start a thread of concrete suggestions for improving
>>>>> RP. I know all of us who participated remotely have our impressions of what
>>>>> could be better, so why not share them?
>>>>>
>>>>>  My personal views about being a remote participant today - for the
>>>>> first time in the IGF - is that the webcast of all sessions and the
>>>>> captioning are tremendous tools, the existence of hubs multiplies IGF
>>>>> discussions, and the fact that RP is available to any individual in the
>>>>> world is a remarkable sign of openness. But, in spite of all the undeniable
>>>>> achievements, progress needs to be made to ensure inclusion of views of
>>>>> remote participants into the IGF debate.
>>>>>
>>>>>  That difficulty, in my opinion, has to do with one main reason: In
>>>>> spite of the huge number of remote participants (47 hubs, more than 800
>>>>> people last year), the *methodology of most workshop sessions* *remains
>>>>> unchanged*. We have not adjust to the new reality and the sessions
>>>>> are planned exclusively for those who are physically in the IGF. One
>>>>> possible reason for that could be that we have too many sessions on the
>>>>> schedule and too many issues to discuss. My feeling was that session
>>>>> moderators were so under pressure that, on the heat of the debate, they
>>>>> tended to see remote participants as an obstacle to "moving the discussion
>>>>> forward", not as IGF participants.
>>>>>
>>>>>  Maybe* less and longer sessions* on IGF schedule would reduce
>>>>> pressure. Time pressure makes people impatient with the difficulties that
>>>>> non-native English speakers may have, or with occasional technical
>>>>> glitches, which we need to cope with, if we really want to include remote
>>>>> participants. It is up to us to decide what we value the most as a
>>>>> community: Speed of discussions? Inclusion? Sometimes they are in a
>>>>> trade-off.
>>>>>
>>>>>  It would be important to r*educe the distance between remote
>>>>> participants and the session moderator*. Most session moderators
>>>>> don't remember to look at the screen and check if questions are popping up
>>>>> in Webex. So remote participants lose the "timing" of making interventions.
>>>>> Maybe we could establish a procedure so remote participants could *send
>>>>> questions to the session moderator before the IGF*, so he could
>>>>> incorporate some of them into his own set of questions to the panelists.
>>>>> For the "live" questions, the remote participation moderator should have a
>>>>> *clear visual way* to sign to the session moderator that a remote
>>>>> question has been asked, like raising a red flag. Of course, audio
>>>>> interventions need to be more encouraged, even if their moment needs to be
>>>>> carefully planned and agreed upon between the session moderators and the
>>>>> technical team.
>>>>>
>>>>>  *There should not be a session without a remote moderator*. Imagine
>>>>> someone who blocked her agenda to participate in a workshop and then,
>>>>> surprise: you stay in a room talking to the walls. If remote participation
>>>>> is an integral part of the IGF, this is unacceptable. Workshops without
>>>>> remote moderators should not be approved (for real), and those physically
>>>>> present in the room should confirm if the moderator is indeed there. As a
>>>>> last resort, anyone could take the role of being a moderator in case the
>>>>> person is missing.
>>>>>
>>>>>  My main point is that, in spite of the technical improvements that
>>>>> should always be made, *making remote participation inclusive is up
>>>>> to the community, especially of those who plan the sessions*. Some
>>>>> organizers did a great job in linking up with remote hubs, planing for the
>>>>> participation of remote speakers and participants. But I seems they were
>>>>> still a minority.
>>>>>
>>>>>  To mention the *technical aspects*, to me the greater problem was
>>>>> lack of integration between webex, webcast and captioning. Going back and
>>>>> forth in different windows was not practical. On a positive side, the
>>>>> quality of the image of the webcast seemed to be better, and the cameras
>>>>> were placed in a better position inside the room. It helped to read facial
>>>>> and body expressions.
>>>>>
>>>>>  One last point: some time ago, it was proposed that a task force
>>>>> would be created to *exchange knowledge and best practices regarding
>>>>> RP* with other organizations that have also been struggling and
>>>>> making progress at it, such as ITU (and many others as a matter of fact) in
>>>>> the UN. I don't know why it did not fly. I hope that political
>>>>> sensitivities do not hamper what could be a fruitful dialogue about a topic
>>>>> that is a common challenge.
>>>>>
>>>>>  Best wishes and a safe journey to all returning from Baku!
>>>>>
>>>>>  Marília
>>>>>
>>>>>
>>>>> On Thu, Nov 8, 2012 at 9:38 AM, Imran Ahmed Shah <ias_pk at yahoo.com>wrote:
>>>>>
>>>>>>  Hi all,
>>>>>>  I was logged into Room #10 remotely, webex but there was no other
>>>>>> attendee.
>>>>>>  The webex Schedule (as on 6th and 7th) has single first day
>>>>>> pre-meeting of 5th Nov but after refreshing promt appear for login and
>>>>>> after login it connected me Room #  7th Nov meeting.
>>>>>>
>>>>>>  I keep trying to obtain response from Moderator (Ms Nina), but
>>>>>> could not established interactive response, and I do not know that have she
>>>>>> read my text input or not. I think Moderator was too busy in the
>>>>>> meeting physically and given zero importance to single Remote Participant.
>>>>>> So, RP was useless.
>>>>>>
>>>>>>  Regards
>>>>>>
>>>>>>  Imran
>>>>>>  (for IGFPAK)
>>>>>>
>>>>>>
>>>>>>
>>>>>>   ------------------------------
>>>>>> *From:* Jean-Yves GATETE <gate.one205 at yahoo.fr>
>>>>>> *To:* "governance at lists.igcaucus.org" <governance at lists.igcaucus.org>;
>>>>>> Rudi Vansnick <rudi.vansnick at isoc.be>
>>>>>> *Sent:* Thursday, 8 November 2012, 3:18
>>>>>> *Subject:* Re: [governance] IGF2012, Remote Connection
>>>>>>
>>>>>>   Hi all,
>>>>>>  as Mr Rudi, I ve been following via that webcast tool too. I have
>>>>>> the same problem too and the Room10 is not working either.
>>>>>>
>>>>>>  Wishing you all the best,
>>>>>>
>>>>>>  Jean-Yves GATETE
>>>>>>
>>>>>>    *De :* Rudi Vansnick <rudi.vansnick at isoc.be>
>>>>>> *À :* Crepin-Leblond Olivier <ocl at gih.com>
>>>>>> *Cc :* governance at lists.igcaucus.org
>>>>>> *Envoyé le :* Jeudi 8 novembre 2012 10h54
>>>>>> *Objet :* Re: [governance] IGF2012, Remote Connection
>>>>>>
>>>>>> I've used the remote participation tools daily (till today). The
>>>>>> webex allows to participate through the chat and the Q&A windows, but the
>>>>>> webcast is always giving me the same error.
>>>>>> If I want to see the room I have to use the webcast tool (
>>>>>> http://webcast.igf2012.com/) , which is of course not fully
>>>>>> synchronised with the webex session. From room 6 till room 9 the audio in
>>>>>> the webcast is very low. With the volume on the max here I can hardly
>>>>>> understand the speakers.
>>>>>>
>>>>>> The descriptions of the rooms workshops in the webcast window is not
>>>>>> updated and gives sometimes wrong session information.
>>>>>>
>>>>>> Rudi Vansnick
>>>>>> ------------------ Internet Society Belgium  ---------------------
>>>>>> President - CEO                            Tel +32/(0)9/329.39.16
>>>>>> rudi.vansnick at isoc.be            Mobile +32/(0)475/28.16.32
>>>>>> Dendermondesteenweg 143            B-9070 Destelbergen
>>>>>> www.internetsociety.be        "The Internet is for everyone"
>>>>>>
>>>>>> Op 8-nov-2012, om 04:29 heeft Olivier MJ Crepin-Leblond het volgende
>>>>>> geschreven:
>>>>>>
>>>>>> > I suppose rp has probably been flooded with enquiries.
>>>>>> > Since the beginning of the week, I saw Bernard run around trying to
>>>>>> fix
>>>>>> > things.
>>>>>> > The remote participation computers running Webex are all wired in
>>>>>> and
>>>>>> > appear to work well but the network sometimes goes through some
>>>>>> periods
>>>>>> > of being very slow. This is when the WIFI works and guess what, the
>>>>>> WIFI
>>>>>> > does not work well at all. In fact, I have spent complete afternoons
>>>>>> > without WIFI. (not enough IPv4 addresses to allocate -- and no IPv6
>>>>>> > connectivity at all in case you ask)
>>>>>> >
>>>>>> > Whilst so far, I have been super impressed with the host country,
>>>>>> this
>>>>>> > is, in my opinion, the poorest Internet connectivity we've had at
>>>>>> the
>>>>>> > venue in recent IGFs. <sigh>
>>>>>> >
>>>>>> > Kind regards,
>>>>>> >
>>>>>> > Olivier
>>>>>> >
>>>>>> > On 07/11/2012 00:04, Norbert Bollow wrote:
>>>>>> >> On Tue, Nov 6, 2012 at 8:16 PM, shaila mistry <shailam at yahoo.com>
>>>>>> wrote:
>>>>>> >>> Hi everyone
>>>>>> >>> I too have tried several times to participate. Each time I am
>>>>>> sent a
>>>>>> >>> different route of downloads and logins , finally leading to a
>>>>>> dead end.
>>>>>> >>> Please advise what can be done ?
>>>>>> >>> Shaila Rao Mistry
>>>>>> >> Have you tried contacting
>>>>>> >>
>>>>>> >> "Remote Participation general help" <rp at intgovforum.org>
>>>>>> >>
>>>>>> >> ?
>>>>>> >>
>>>>>> >> Do they respond?
>>>>>> >>
>>>>>> >> If yes, what are they saying?
>>>>>> >>
>>>>>> >> If no, let us know, so that we can push locally for those help
>>>>>> email
>>>>>> >> addresses to be handled in a meaningful way.
>>>>>> >>
>>>>>> >> In the long run, what we need is funding to put a competent person
>>>>>> in
>>>>>> >> charge of ensuring in an ongoing manner (year after year) that IGF
>>>>>> >> remote participation is made available in a way that can be
>>>>>> expected
>>>>>> >> to work (which presupposes learning from what went wrong in earlier
>>>>>> >> years, and it presupposes serious testing well before the first
>>>>>> day of
>>>>>> >> the IGF). It is simply unacceptable for an entirely new technical
>>>>>> team
>>>>>> >> to put in charge of remote participation every year, and the remote
>>>>>> >> participation infrastructure again and again being so absurdly
>>>>>> >> unreliable.)
>>>>>> >>
>>>>>> >> Greetings,
>>>>>> >> Norbert
>>>>>> >>
>>>>>> >
>>>>>> > --
>>>>>> > Olivier MJ Crépin-Leblond, PhD
>>>>>> > http://www.gih.com/ocl.html
>>>>>> >
>>>>>> >
>>>>>> > ____________________________________________________________
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>>>>>>
>>>>>>
>>>>>> ____________________________________________________________
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>>>>>>
>>>>>> ____________________________________________________________
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>>>>>>
>>>>>> ____________________________________________________________
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>>>>>>
>>>>>
>>>>>
>>>>>  --
>>>>> Centro de Tecnologia e Sociedade
>>>>> FGV Direito Rio
>>>>>
>>>>> Center for Technology and Society
>>>>> Getulio Vargas Foundation
>>>>> Rio de Janeiro - Brazil
>>>>>
>>>>> ____________________________________________________________
>>>>> You received this message as a subscriber on the list:
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>>>>
>>>
>>>
>>>  --
>>> Centro de Tecnologia e Sociedade
>>> FGV Direito Rio
>>>
>>> Center for Technology and Society
>>> Getulio Vargas Foundation
>>> Rio de Janeiro - Brazil
>>>
>>
>>  ____________________________________________________________
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>
>
>  --
>
>
> http://www.timdavies.org.uk
> 07834 856 303.
> @timdavies
>
> Co-director of Practical Participation:
> http://www.practicalparticipation.co.uk
> --------------------------
> Practical Participation Ltd is a registered company in England and Wales -
> #5381958.
>
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