[governance] FW: TP: city government exercising policy on Google Applications / consumer rights / Consumer Protection Act / trial period

Roland Perry roland at internetpolicyagency.com
Tue Jul 5 01:58:39 EDT 2011

In message <C125572E9A214CB591DFCFC6288D30F7 at userPC>, at 15:18:20 on 
Mon, 4 Jul 2011, michael gurstein <gurstein at gmail.com> writes
>I'm not sure if there is a direct IG issue here (?) but this will
>potentially influence the overall policy/regulatory environment and
>attitudes toward international governance regimes I would have thought.
>If Internet delivered context of this kind is subject to domestic
>(municipal?) consumer protection laws then what about for example, Canada's
>laws concerning the requirement for bilingual packaging and so on?

There has been a "Distance Selling" law in Europe for some time, which 
says that most items bought by mail order, over the telephone and 
Internet etc, must be refundable within seven days if the consumer 
doesn't like the goods when they arrive.

Rather than being a piece of "Internet Governance", I think this ought 
to be looked upon as a classic case where ordinary law (designed for 
mail order catalogues and TV shopping channels) also applies to business 
conducted on the Internet.
Roland Perry
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