[governance] Horror on the Cloud: the plight of a user against an answering machine corporation

[Sivasubramanian M]

Hello

This is a link from a PFIR list message with a different caption. The story
is worthy of attention for several reasons, one of which is the predicament
of a user trapped as a customer of a large corporation that increasingly
hides behind a BPO barrier that shuts out direct connection. Happens at
Yahoo, happens at Visa or Mastercard, this barrier helps corporations
conduct their businesses without the fear of f2f contact with the customer.

Sivasubramanian M

Yahoo has shut down Brent Stinski's business,Media
Predict<http://www.mediapredict.com/>,
which is a fantasy market game for TV shows and movies, without warning.
Brent Stinski narrates his difficulties in establishing contact with Yahoo:

*It took three more hours to locate a support number. Eventually I found one
> on my credit card bill.*

*With the consistency of a World Cup soccer wall, support referred me
straight to Yahoo Abuse. They also made it clear that nobody talks to Yahoo
Abuse:*

*- “Abuse doesn’t take calls. All you can do is e-mail them.”*

*- “We don’t even have a contact number for them.”*

*- “We have no idea what Abuse does once we hand tickets on to them. We
never see the outcomes.”*

*- “No one here has had any contact with Abuse or can tell you how they
normally operate.”*

*- “We don’t know their hours or if they work on the weekends.”*

*So I e-mailed. An auto-reply promised a response within 24 to 48 hours – I
waited 90.*



---------- Forwarded message ----------
From: <pfir at pfir.org>
Date: Sun, Jun 27, 2010 at 5:14 AM
Subject: [ PFIR ] After site is hacked, Yahoo asserts "death penalty"
against innocent businessman
To: pfir-list at pfir.org



After site is hacked, Yahoo asserts "death penalty" against innocent
businessman

http://bit.ly/cGUMS8  (VentureBeat)

--Lauren--
Lauren Weinstein
lauren at vortex.com
Tel: +1 (818) 225-2800
http://www.pfir.org/lauren
Co-Founder, PFIR
  - People For Internet Responsibility - http://www.pfir.org
Co-Founder, NNSquad
  - Network Neutrality Squad - http://www.nnsquad.org
Founder, GCTIP - Global Coalition
  for Transparent Internet Performance - http://www.gctip.org
Founder, PRIVACY Forum - http://www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein

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