<font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif">Hello</font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><br>
</font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif">This is a link from a PFIR list message with a different caption. The story is worthy of attention for several reasons, one of which is the predicament of a user trapped as a customer of a large corporation that increasingly hides behind a BPO barrier that shuts out direct connection. Happens at Yahoo, happens at Visa or Mastercard, this barrier helps corporations conduct their businesses without the fear of f2f contact with the customer. </font></div>
<div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><br></font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif">Sivasubramanian M</font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><br>
</font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; line-height: 18px; ">Yahoo has shut down Brent Stinski's business,<a href="http://www.mediapredict.com/" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; outline-width: 0px; outline-style: initial; outline-color: initial; font-size: 13px; vertical-align: baseline; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; color: rgb(222, 15, 0); text-decoration: none; background-position: initial initial; background-repeat: initial initial; ">Media Predict</a>, which is a fantasy market game for TV shows and movies, without warning. Brent Stinski narrates his difficulties in establishing contact with Yahoo:</span></font></div>
<div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><br></font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-family: arial; font-size: 15px; line-height: 15px; "><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">
<i><b>It took three more hours to locate a support number. Eventually I found one on my credit card bill.</b></i></blockquote><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 12px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; outline-width: 0px; outline-style: initial; outline-color: initial; font-size: 13px; vertical-align: baseline; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; font-family: arial, sans-serif; line-height: 1.4em; color: rgb(51, 51, 51); background-position: initial initial; background-repeat: initial initial; ">
</p><blockquote><i><b>With the consistency of a World Cup soccer wall, support referred me straight to Yahoo Abuse. They also made it clear that nobody talks to Yahoo Abuse:</b></i></blockquote><blockquote><i><b>- “Abuse doesn’t take calls. All you can do is e-mail them.”</b></i></blockquote>
<blockquote><i><b>- “We don’t even have a contact number for them.”</b></i></blockquote><blockquote><i><b>- “We have no idea what Abuse does once we hand tickets on to them. We never see the outcomes.”</b></i></blockquote>
<blockquote><i><b>- “No one here has had any contact with Abuse or can tell you how they normally operate.”</b></i></blockquote><blockquote><i><b>- “We don’t know their hours or if they work on the weekends.”</b></i></blockquote>
<p></p><blockquote><i><b>So I e-mailed. An auto-reply promised a response within 24 to 48 hours – I waited 90.</b></i></blockquote></span></font></div><div><font class="Apple-style-span" color="#333333" face="verdana, sans-serif"><br>
</font></div><br></font><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername"></b> <span dir="ltr"><<a href="mailto:pfir@pfir.org">pfir@pfir.org</a>></span><br>Date: Sun, Jun 27, 2010 at 5:14 AM<br>
Subject: [ PFIR ] After site is hacked, Yahoo asserts "death penalty" against innocent businessman<br>To: <a href="mailto:pfir-list@pfir.org">pfir-list@pfir.org</a><br><br><br><br>
After site is hacked, Yahoo asserts "death penalty" against innocent businessman<br>
<br>
<a href="http://bit.ly/cGUMS8" target="_blank">http://bit.ly/cGUMS8</a> (VentureBeat)<br>
<br>
--Lauren--<br>
Lauren Weinstein<br>
<a href="mailto:lauren@vortex.com">lauren@vortex.com</a><br>
Tel: +1 (818) 225-2800<br>
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Co-Founder, PFIR<br>
- People For Internet Responsibility - <a href="http://www.pfir.org" target="_blank">http://www.pfir.org</a><br>
Co-Founder, NNSquad<br>
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Founder, GCTIP - Global Coalition<br>
for Transparent Internet Performance - <a href="http://www.gctip.org" target="_blank">http://www.gctip.org</a><br>
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