[governance] Blogpost: Gmail Hell Day 4: Dealing with the Borg (Or “Being Evil” Without Really Thinking About It

Norbert Bollow nb at bollow.ch
Tue Feb 28 06:29:01 EST 2012


Adam Peake <ajp at glocom.ac.jp> wrote:
> Think the answer is in the business model (it's the "cost of free",

If it's part of the "cost of free" that the service fails to meet
fundamental quality expectations which for important communication
infrastructures like this are in fact human rights, and if
furthermore it's an economic effect of the availability of such
gratis or near-gratis services that more expensive services with
better quality cannot be viably provided, then IMO it clearly
follows that Internet governance action is needed to address the
problem.

Greetings,
Norbert

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