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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>The Internet apparently has been down for millions in the US for several hours… Problems with Time Warner Cable…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>M<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br><b>Sent:</b> Wednesday, August 27, 2014 7:31 AM<br><b>Subject:</b> Learnings from @DownDetector<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Time Warner Cable has been down for hours here in New York City. Also Los Angeles, Philadelphia, Pittsburgh, and dozens of other cities. Go to <a href="http://downdetector.com/">DownDetector.com</a> and you'll see charts and maps for many ISPs and Web services. Interesting stuff. Never saw it before. (I'm getting on the Net by grace of T-Mobile and my cell phone. Guess TWC doesn't handle T-M's backhaul.)<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="http://downdetector.com/">Here is TWC's outage chart</a>, and <a href="http://downdetector.com/status/time-warner-cable">here's a map of current outage areas</a>.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="http://blogs.law.harvard.edu/vrm/2014/08/27/learning-from-bad-twc-cx/">Here is <span style='color:#1F497D'>something</span> reported earlier</a> (with a map) when it was worse. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="https://twitter.com/twc_help">Here is @TWC_Help</a>. It's so unhelpful that it reminds me of National Lampoon's old Tell Debby column. (Look up "Debby" in <a href="https://archive.org/stream/National_Lampoon_v1n45_1973-12_Self-Indulgence/National_Lampoon_v1n45_1973-12_Self-Indulgence_djvu.txt">this archive here</a>. Her advice to the agonized was usually something like "How very unfortunate.") @TWC_Help's last three posts were a few hours ago, five days ago and twelve days ago. The latest one says "We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed." I guess @TWC_Help's lone tweeter needs to put on a hard hat and work down a manhole somewhere. "All hands on... something!"<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>As you can see from the chart above, TWC seems to be getting on top of the problem. The Net just came back up here at my corner of Manhattan (the north one). Meanwhile, it's interesting to scan across DownDetector to see what's up, at least around the U.S. Particulars: <a href="http://downdetector.com/status/att">AT&T</a>, <a href="http://downdetector.com/status/charter-communications">Charter</a>, <a href="http://downdetector.com/status/netflix">Netflix</a>. All the others (and they are legion) go to 404s.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>